I am disappointed in the 4/5 score for cross-browser support. This is an area that we’re insanely religious about, and I’d appreciate an email letting me know what issues you’re seeing. We went through a huge amount of pain getting our vector charts working in IE6 (among many other features) and if there’s something broken then it’s a high priority fix for all of us.

I’m glad you’re seeing improvement in the docs, this has been another major effort, with the doc app getting a lot of TLC both for the release and the subsequent patch releases.

Thanks again for your support of Sencha! We hope we’ll have a shot at earning 5/5 from you with our 4.1 release!

Ease of use/documentation – Thanks for recognizing the improvements, but as you say we’re not done yet. We have a team dedicated to just docs now and upgrade them at least once a week

Updates/patches – we’ve been able to put out a release roughly every 2 weeks for the last several months. Trying to find the balance between a big “fix all” release but a longer time to wait vs lots of smaller releases. I think the latter makes more sense – perhaps you disagree

Performance – we solved a lot of the problems with the latest patch releases, but have a couple of slightly larger updates that yield more dramatic improvements. The problem is the wrong thing is being optimized – individual Components have never been faster, but piecing them together reveals inefficiencies in the layout system that make the whole thing feel slow. This is priority #1 for us

Support – it’s hard to write a framework and be responsive on the forums at the same time but lately I think we’d skewed too much towards the former. I hope you’ll find us more engaged now, especially around responding to bug reports

Overall – 3/5 sucks as a rating. I hope in 4.1 it will meet the expectations laid out above (we share them)

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